The Department of Municipalities and Transport (DMT) has announced adjustments to public services in Abu Dhabi for New Year’s Day on Wednesday, January 1, 2025. Here’s everything you need to know to plan your day smoothly.
Customer Service Centers Closed
Abu Dhabi Mobility’s Customer Happiness Centers will not operate on Wednesday, January 1. Services will resume as usual on Thursday, January 2.
Alternative Service Options
Although the physical centers will be closed, you can still access many services online:
- Abu Dhabi Mobility Website: admobility.gov.ae
- Darbi and Darb Platforms: Available as websites and mobile apps.
- TAMM Platform: Abu Dhabi’s digital government services portal.
For further assistance, contact the following 24/7 hotlines:
- DMT Service Support Centre: 800850
- Taxi Call Centre: 600535353
Free Parking on New Year’s Day
Public parking (MAWAQiF) will be free throughout Abu Dhabi on Wednesday, January 1. Regular parking fees will apply again starting at 8:00 AM on Thursday, January 2. This includes free parking at the Musaffah M-18 truck parking lot.
Important Reminders for Drivers
- Avoid parking in restricted areas to prevent fines or traffic issues.
- Always park in designated spaces.
- Refrain from using residential parking spots between 9:00 PM and 8:00 AM to respect local regulations.
Toll Gate Update
Good news for drivers: no toll charges will apply at Darb toll gates on Wednesday, January 1. Normal toll operations will resume on Thursday, during peak hours (7:00 AM to 9:00 AM and 5:00 PM to 7:00 PM).
Public Bus Services
On New Year’s Day, public buses will operate on a weekend and holiday schedule. Additional trips will be added to regional and intercity routes to accommodate holiday travelers.
FAQs: Abu Dhabi Public Services on New Year’s Day
1. Will customer service centers be open on New Year’s Day?
No, Abu Dhabi Mobility’s Customer Happiness Centers will be closed on January 1. They will reopen on January 2.
2. Can I access public services online?
Yes, you can use platforms like the Abu Dhabi Mobility website, Darbi and Darb apps, or the TAMM platform for most services.
3. Is parking free on New Year’s Day?
Yes, public parking (MAWAQiF) is free on January 1. Regular fees will resume on January 2 at 8:00 AM.
4. Are toll gates operational on New Year’s Day?
No, Darb toll gates will not charge drivers on January 1. Tolls will resume during peak hours on January 2.
5. How will buses operate on New Year’s Day?
Buses will follow a weekend and holiday schedule, with extra trips added for regional and intercity routes.
Conclusion
The New Year’s Day holiday brings temporary changes to public services in Abu Dhabi, but alternative options and adjustments ensure convenience for residents and visitors. Take advantage of free parking and toll exemptions, plan your bus trips with the updated schedule, and use online platforms for any essential services. Staying informed will help you make the most of your holiday while adhering to local regulations.
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