We’ve all experienced it: you’re talking on an important call, and suddenly your phone alerts you that you’re running low on credit. But don’t worry—Du has you covered! This guide will walk you through Du’s Out-of-Credit Services, so you can stay connected, even when your balance is running low.
Du’s Borrowing Credit Service
If you find yourself with low credit, Du lets you borrow a small amount to continue using your services. Here’s everything you need to know about borrowing credit.
Eligibility:
- You must be a Du prepaid customer for at least 3 months.
- You need to have recharged your account with at least AED 10 in the past.
- Your borrowing limit can increase depending on your usage history.
How to Borrow Credit:
- Dial *108# and press 2.
- Alternatively, send an SMS with the number “5” to 1080.
Fees:
- You can borrow AED 5.
- A fee of AED 1, plus 5% VAT, will be deducted from your next recharge.
Du’s Zero Credit Call Service
With Du’s Zero Credit Call Service, you can keep talking even when your balance is below 0.5 fils.
How It Works:
- You’ll receive an alert when your balance drops below 0.5 fils.
- To continue your call, just hold the line.
- Your call will be reconnected after a short beep.
Fees:
- A fee of AED 1.50 plus 5% VAT will be charged per call.
- The fee will be deducted from your next recharge.
- If the other person doesn’t pick up, you won’t be charged.
Eligibility:
- You need to be a registered user for at least 3 months.
- You must have recharged your account with at least AED 10 in the past.
Useful SMS Keywords for Du Services
Du provides a set of helpful SMS keywords to make managing your account easy. Here are some of the most useful ones:
- 5 to 1080: Borrow credit.
- BALANCE to 1080: Check your out-of-credit balance and eligibility.
- HELP to 1080: Get help with any service.
- E to 1080: Switch the language to English.
- A to 1080: Switch the language to Arabic.
- H to 1080: Switch the language to Hindi.
- OPTOUT to 1080: Opt out of low-balance SMS notifications.
- MORE to 1080: Get more information about Du’s services.
Conclusion
With Du’s Out-of-Credit Services, staying connected is easier than ever, even when your balance is low. You can borrow credit, continue important calls, and manage your account efficiently through simple SMS keywords. Whether you’re handling an urgent call or just need a little extra credit, Du’s services make sure you’re never out of touch.
Frequently Asked Questions (FAQs)
1. How can I borrow credit from Du?
To borrow credit, simply dial *108# and press 2, or send an SMS with the number “5” to 1080. You can borrow AED 5, and a fee of AED 1, plus VAT, will be deducted from your next recharge.
2. What happens if my balance goes below 0.5 fils?
If your balance falls below 0.5 fils, Du will alert you, and you can continue your call by holding the line. A small fee of AED 1.50, plus VAT, will be charged per call, which will be deducted from your next recharge.
3. Can I use the borrowing service if I just became a Du customer?
No, you must be a Du prepaid customer for at least 3 months and have recharged your account with at least AED 10 in the past to be eligible for the borrowing service.
4. How can I check my balance and eligibility for the borrowing service?
Send the keyword BALANCE to 1080 to check your current balance and eligibility for borrowing credit.
5. Are there any fees for using the Zero Credit Call Service?
Yes, a fee of AED 1.50, plus VAT, is charged for each call where your balance drops below 0.5 fils. If the call isn’t answered, you won’t be charged.
6. How do I switch my Du account language?
You can easily switch languages by sending E for English, A for Arabic, or H for Hindi to 1080.
7. Can I opt out of receiving low balance alerts?
Yes, you can stop receiving low balance notifications by sending OPTOUT to 1080.
8. How do I get more information about Du’s services?
Simply text MORE to 1080 to get detailed information about the services Du offers.
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